Zolidarity is committed to protecting the privacy and personal information of our members, customers and website visitors. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information, and your rights in relation to it.
Zolidarity is a South African cannabis club and online store that provides members with access to a range of cannabis-related products, including edibles, extracts, and wellness goods. We operate within the legal framework of South Africa and promote responsible, informed, and compliant use of cannabis. Membership is required to access our online shop and services, with both free and paid membership options available.
We may collect, process, and store the following categories of personal information:
| Category | What we collect | Purpose |
|---|---|---|
| Identity & contact information | Name; email address; postal address; phone number; proof of identity (e.g. ID / passport / driver’s licence) | To verify identity; process orders; deliver products; communicate with you; comply with legal requirements |
| Demographic data | Date of birth; gender; age; preferences | To ensure legal purchase age; tailor experience; marketing / recommendations |
| Transaction & payment data | Products/services purchased; order history; payment method (credit/debit card or third-party payment provider); delivery details | To process purchases; fulfil orders; maintain records; send invoices; manage refunds/returns |
| Technical data | IP address; browser type and version; device identifiers; operating system; cookies and similar technologies | To provide website functionality; improve user experience; analytics; security / fraud prevention |
| Communication data | Messages between you and us (emails, messages, reviews) | To manage your account; respond to enquiries; provide customer support |
| Compliance & legal information | Records required for legal compliance (e.g. age verification; licensing; regulatory reporting) | To satisfy legal obligations; defend legal rights; comply with cannabis and other relevant laws |
Under the Protection of Personal Information Act 4 of 2013 (“POPIA”), and where applicable, other laws (including Consumer Protection Act, financial sector, health & safety), we process your personal data only if at least one of the following applies:
You have given us consent to process your personal information for one or more specific purposes.
Processing is necessary to perform a contract with you (e.g. to sell and deliver products).
Processing is necessary to comply with a legal obligation (e.g. age verification, licensing, reporting).
Processing is necessary to protect your or another person’s legitimate interests.
Processing is necessary for purposes of our public interest, or in the exercise of official authority where applicable.
We use your personal information for purposes including, but not limited to:
Verifying that you are of legal age and eligible to purchase, receive or be associated with our products/services.
Processing orders, payments, deliveries, returns, refunds.
Managing your account, subscriptions, membership, and preferences.
Communicating with you: customer service, order confirmations, shipping updates, marketing (if you consent), notifications.
Improving our products, services and website, monitoring website usage, analytics.
Fraud prevention, security and risk management.
Legal compliance: maintaining records, reporting to regulators, law enforcement requests.
We may share your personal information:
With third-party service providers (payment processors, shipping/delivery companies, IT and hosting providers, customer support services) who help us run the business.
With regulatory, governmental or law enforcement bodies when required by law (e.g. for reporting, investigation, age verification).
With professional advisors (accountants, legal advisors) who are bound by confidentiality.
In cases of a business restructure, sale, merger or acquisition, your information may be transferred, subject to confidentiality and legal safeguards.
With your consent, for any other purpose you agree to.
We use cookies and similar tracking technologies to improve user experience, for site functionality, analytics, and marketing (where permitted).
You may be able to reject or disable non-essential cookies via your browser settings or via our cookie banner/consent management system.
Please note that disabling certain cookies may limit features or functionality of our site.
Personal information collected may be stored and processed in South Africa and/or other countries where our service providers operate.
When transferring data outside South Africa, we will ensure appropriate safeguards are in place (e.g. contractual clauses, data protection agreements) as required under POPIA and any applicable law.
We retain personal information only as long as necessary for the purposes for which it was collected, including to comply with legal obligations, resolve disputes, enforce our policies, and maintain records.
When information is no longer required, we securely delete or anonymise it.
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration or destruction. These include:
Secure servers, encryption (where applicable), firewalls.
Access controls and authentication.
Regular security reviews, audits, and staff training.
Measures to protect payment data (we do not store sensitive payment card details unless necessary and then only encrypted / via secure third-party payment processors).
Under POPIA and other applicable laws, you have certain rights regarding your personal information. These may include:
The right to access your personal information that we hold.
The right to correct or update inaccurate, irrelevant, excessive or out-of-date information.
The right to erase, restrict or object to our processing in certain circumstances.
The right to object to direct marketing (or opt-out).
The right to withdraw consent (where our processing is based on consent).
The right to data portability (where applicable).
The right to lodge a complaint with the Information Regulator of South Africa if you believe we have breached your rights in relation to your private information.
Our products and services are intended only for persons who are of legal purchase age (18+) under South African law.
If we become aware that we have collected personal information from a person under legal age without valid verification or parental consent, we will take steps to delete such data where appropriate.
We may update this Privacy Policy from time to time (for example, due to changes in the law, regulation or our operations).
If changes are material, we may notify you by email or via the website (or other appropriate means).
If you have any questions, concerns, or would like to exercise any of your rights regarding your personal information, you can contact us at:
Zolidarity
Email: [Insert support email]
Phone: [Insert contact number]
Acknowledgment
By using our website, purchasing our products, or otherwise providing us with personal information, you acknowledge that you understand and agree to this Privacy Policy.